Khalagor BD Privacy Policy — Your Data Is Safe With Us

This Privacy Policy ("Policy") applies to Khalagor BD ("we", "platform") and all its users ("you", "member"). It takes effect whenever you use our services through our website, mobile app, or any other channel.

Khalagor BD operates with full transparency. You have the right to know how your personal information is handled, and this policy provides exactly that — in plain English.

This Privacy Policy governs our Terms & Conditions complementary. Both documents should be read together.

Khalagor BD only collects information necessary to deliver its services. This data falls into two categories:

Information you provide directly:

• Full Name, Date of Birth
• Mobile number and email address
• National ID or passport number (for verification purposes)
• Payment details (mobile banking number)
• Address & location (optional)

Automatically Collected Data:

• IP address and device type
• Browser information and operating system
• Log of site usage patterns and page visits
• Betting history and transaction records
• Cookie and session data

Your information is used for the following purposes:

If you'd prefer not to receive promotional messages, you can opt out at any time from your account settings.

Khalagor BD uses cookies on its website and app. Cookies are small text files stored in your browser.

Cookies we use:

• Essential cookies: Essential for login sessions and platform security.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand usage patterns and improve our services.
• Performance cookies: To monitor site speed and performance.

Khalagor BD never sells your data. However, it may be shared in the following limited circumstances:

• Payment Processors: Payment providers such as Mobile Pay, Nagad, and Rocket only receive the data necessary to process transactions.
• KYC Partner: Licensed verification agencies for identity checks.
• Law Enforcement Agencies: Under a court order or valid government request.
• Technical service providers: Server hosting and cybersecurity companies — strictly on a need-to-know basis.

Your information is retained for as long as necessary and in accordance with legal obligations:

• Account information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: 7 years, as required by financial regulatory obligations.
• KYC documents: 5 years after account closure.
• Cookies & Logs: Up to 12 months, then deleted automatically.
• Customer Support History: 3 years.

Once the retention period ends, data is securely deleted or anonymized.

As a Khalagor BD user, you have the following rights regarding your data:

• Right of Access: You can find out exactly what information we hold about you.
• Right to Correction: You can update any information that is incorrect or out of date.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Portability: You can receive a copy of your data in a readable, portable format.
• Right to Restrict Processing: You may object to certain uses of your data.
• Right to Opt Out: You may opt out of marketing communications at any time.

Khalagor BD strictly does not collect any information from individuals under the age of 18. Our services are intended for adults only.

Khalagor BD follows the highest industry standards to keep your data secure:

• 256-bit SSL Encryption — On all data transmissions.
• Two-Factor Authentication (2FA) — For an extra layer of protection at account login.
• Firewall & DDoS Protection — To defend against cyberattacks.
• Regular Security Audits — By third-party specialists.
• Real-Time Monitoring — To detect suspicious activity.
• Staff Training — Regular training programs on data protection.

That said, no online platform can guarantee 100% security. Please keep your password safe and avoid logging in on unfamiliar devices.

Khalagor BD may update this Privacy Policy from time to time. When changes are made:

• You will be notified by email or in-app notification before any significant changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes made.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Check back on this page regularly, and contact support if you have any questions about changes.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@khalagorbd.com
• Support Hours: 24/7
• Response Time: Usually within 24–48 hours